Cancellation & Refund Policy

At Public Safety Crime Center (PSCC), we operate as a distributor, affiliate marketer, wholesale agent, or service partner for a network of trusted anti-theft and recovery product and service providers. Our role is to connect consumers with effective, proven solutions while ensuring transparency and support throughout your customer experience.

All services and products purchased through PSCC are governed by provider-specific terms and conditions issued at the time of activation, purchase, or renewal. These terms are typically outlined in the Welcome Package sent via email and/or direct mail. By completing a purchase or activating services through PSCC, you acknowledge and agree to comply with both this cancellation policy and any supplemental provider-issued terms. Note: In some cases, PSCC may hold and distribute inventory on behalf of a partnered provider. In such instances, while the service is fulfilled by the originating provider, PSCC will assume full responsibility as your primary point of contact for product delivery, support, and service-related communications.

1. Cancellation Process: If you need to cancel a service or product package obtained through PSCC, you must submit a formal request within thirty (30) calendar days of the purchase, activation, or acceptance of service terms. You may cancel using one of the following methods:

By Phone - Contact the service or product provider directly using the contact information found in your Welcome Package.
Alternatively, call PSCC at +1 (833) 721-1060. A representative will assist with processing your cancellation or coordinating it with the appropriate provider. If an email address is on file, a confirmation of cancellation will be sent once processed.

By Email - Email your written cancellation request to info@psccmail.org, including your full name, account number or order ID, and the reason for cancellation. A confirmation email will be sent to the address on file upon receipt.

By Mail (with Product Returns, if applicable) - If PSCC distributed physical products (e.g., decals, deterrent kits) as part of your service package, you may submit a written cancellation request by mail along with the return of undamaged items. Your mailed request should include:

Your full name and order/account number

A brief cancellation request in writing
A copy of your Welcome Package paperwork or a note identifying your account
All original products in undamaged condition
Returns should be postmarked within 30 calendar days of your activation or service start date. Items received later may still be eligible for partial or prorated refunds, depending on the condition of returned goods and services rendered.

Returns should be postmarked within 30 calendar days of your activation or service start date. Items received later may still be eligible for partial or prorated refunds, depending on the condition of returned goods and services rendered.

2. Refund Eligibility:

Cancellations submitted within the designated window may qualify for a full refund of the amount paid.
Refund decisions are subject to the product or service provider’s terms, which may vary by provider.
If PSCC fulfilled the product on behalf of a provider, we will manage the refund process as your main point of contact.

3. Refund Process

Approved refunds are typically processed within 7 to 10 business days after receipt and inspection of any applicable returned products.
Refunds will be issued to the original form of payment, unless alternative arrangements are confirmed in writing.

4. Additional Charges

A $25 minimum fee will be deducted from your refund if required products are not returned and received by the provider within 30 calendar days of service activation.
If your cancellation request and/or product return is submitted between 30 and 90 calendar days from the purchase or activation date, an additional $25 administrative fee will apply.
Refunds are no longer issued if required product returns are not received within 90 calendar days of the service activation date.

5. Contact Us

If you have questions or need help with a cancellation or return, you can reach us at:
Phone: +1 (833) 721-1060
Email: info@psccmail.org

6. Affiliate Services and Products

For services or products purchased directly through an affiliated provider, cancellation and refund requests must be made with that provider. PSCC does not control the refund process for services it does not directly distribute.
If needed, we are happy to assist in providing the correct contact information for your affiliate provider.

7. Policy Exceptions
Some services or products may include provider-specific terms or restrictions, which will be communicated at the time of activation or purchase. These terms may override general provisions in this cancellation policy where applicable.

By purchasing or activating a service or product through PSCC, you agree to the terms of this policy and any additional policies provided at the time of your transaction. PSCC reserves the right to update this policy without notice. Revisions become effective immediately upon posting on our website.

Last updated: 03/20/2025